Privacy policy

What we collect

Order data: name, mobile number, email (optional), delivery address, items and payment method.

Account data: name, email, mobile number, password (stored only as a one-way hash), profile photo if you use Google sign-in, saved favourites.

On your device: your bag and favourites (local storage) and a sign-in cookie. We do not use advertising cookies.

Why we use it

To deliver and support your order, confirm your email or mobile number, prevent fraud and keep records the law requires (invoices and payments).

Payments

Card and wallet payments are processed by Paymob. We receive only the result (paid or not), the amount and a transaction number. We never receive or store card numbers.

Who we share it with

Only the services needed to run the shop: Paymob (payments), the courier (name, phone, address), our email and WhatsApp message providers, our hosting provider, and Google if you choose Google sign-in. We do not sell your data.

How long we keep it

Order and payment records are kept as long as accounting and tax rules require. Account data is kept until you ask us to delete it.

Your rights

You can ask to see, correct, export or delete your data, and to stop marketing messages. Write to - or message us on WhatsApp -; we will answer within a reasonable time.

Security

We use HTTPS, hashed passwords, limited staff access and activity logs. No system is perfectly secure; tell us at once if you suspect a problem.